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180-day Free Returns & Exchanges
Daughter | I Held You First | 925 Silver Love Knot Necklace
WHY CAN YOU BUY UNIQUE AND HIGH QUALITY JEWELRY AT ONLY FRACTION OF THE PRICE?
Most jewelry brands markup their products 8-10x the actual cost. We produce our own products, weve built relationships with the best manufacturers, and sell directly to you. Our jewelry is handcrafted with the same top materials and quality craftsmanship as other luxury jewelry brands but without the traditional markups.
Free Delivery over $50
Free 180-day Returns & Exchanges
Lifetime Quality Guarantee
FREE WORLDWIDE SHIPPING OVER $50
We ship orders over $50 for FREE worldwide, expedited and tracked.
Welcome to Awareness Avenue
As soon as your order is placed our team goes hard to work at sourcing, quality-managing and shipping your new amazing jewelry straight to your doorstep. Please be aware that our jewelry with text takes an additional 24 hours to source, because we must engrave it after you order. Our items are NOT mass produced.
You can expect your unique jewelry within 8-14 business days after ordering. At peak demand times, orders may take slightly longer to arrive.
All orders are secured, insured and tracked with a live-status tracking ID. This means you can follow your order every step of the way. If for whatever technical reason you do not automatically receive your tracking information via email a few days after ordering; please do not hesitate to contact us on email@example.com. Please allow 24-72 hours before a tracking number is available.
Here at Awareness Avenue we have a flat shipping rate of 4.95$ USD for all orders under 50$ USD. Any order above 50$ USD will be eligible for free shipping.
Awareness Avenue is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at check out.
However we always aim to strive for customer satisfaction and we want you to have a good experience with our company. Therefor if there has been some mistake or error regarding delivery, please contact us and we will work something out to make sure you have a good experience.
In case of error.
If you realize you have made an error, e-mail us as soon as possible on firstname.lastname@example.org explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage.
We will however attempt to do anything within our power to assist in every situation - we are here to help you.
The Awareness Avenue: Lifetime Shine Warrantyy
If any Awareness Avenue product suffers degradation in quality, shine, or appearance, we offer our customers a complete lifetime warranty that ensures worry- free product endurance so you can enjoy beautiful results every time.
This warranty includes a complimentary replacement or the free dispatch of a jewellery piece similar to the original price- as per your preference.
How it works:
Sometimes the shine and appearance of your jewellery can fade over time. In the very rare instance when the restoration process, as described in our article: “How to Restore Your Awareness Avenue Jewellery”, is ineffective, your jewellery is automatically eligible for our Lifetime Shine Warranty.
Our commitment to providing a superb customer experience and high-quality products is our number one priority.
We create durable and long-lasting jewellery and are accommodating if- for whatever reason, our materials fail to meet quality standards.
The Lifetime Shine Warranty applies to orders older than 181 days or more. For those orders placed within the past 180 days, our Satisfaction Guarantee applies as described on the “180-Day Customer Satisfaction Guarantee” page.
What are my options now?
If your jewellery is eligible under this warranty and you’d like to make use of it, please don't hesitate to contact us at: email@example.com and we will offer one of the following resolutions:
We’ll replace your original order free of charge.
If you choose to replace your initial order with a lower-priced item, we will refund the difference.
If you choose to replace your initial order with a higher-priced item, we will waive the additional cost of up to $10.
We ship all replacement orders free of charge.
If you have any further questions, please do not hesitate to contact us. We aim to respond to all inquiries within 24 hours.
180-Day Satisfaction Guarantee
Awareness Avenue offers all our customers a complete 180-Day Replacement Guarantee.
Superior customer service:
Dear valued customers,
Here at Awareness Avenue, we make a special effort to always go the extra mile for you, your friends, and your family.
Without you, we wouldn't be here! Thanks to our loyal customers, we can now make a positive difference in the world with our various donation programs.
Words cannot express how grateful we are for this opportunity to give back.
So, for you, we have created the 180-Day Customer Satisfaction Guarantee policy. This promise ensures we do everything we can to make your experience with us as seamless as possible.
The intention here is simple: we want you to be happy with your shopping experience with us. If for whatever reason, you are not satisfied with your initial purchase, we will attempt the following procedures:
Item not as expected?
We’ll recommend a different item and ship it to you completely free of charge. You’ll get to keep your original item, and we’ll refund the difference.
If you choose an item that is priced higher than the original, we will not charge extra, as long as the increased price is up to $10.
Product damaged upon arrival?
Deliveries are out of our control, and very rarely products can be damaged during transit. If this happens, we sincerely apologise and will re-deliver your item with express shipping.
Parcel lost during transit?
In the rare instance when this happens we will either replace the item with express shipping or refund the total amount to you - whichever solution you prefer.
Need to cancel your order?
If you change your mind, please notify us at: firstname.lastname@example.org within 24 hours of your order.
Please note- we ship most orders within 24 hours, and cannot guarantee immediate cancellation. We will therefore endeavour to assist you with the next steps.
These are just example scenarios, and we wish to clarify that anytime you are not happy with your purchase, we will do everything we can to assist you.
Need a refund?
We respect your right to change your mind and are committed to customer care, so we can offer you the following resolutions:
- A partial refund of your order; you get to keep the item and we will not ask you to return it.
- A full refund of your order; we offer a free returns policy and, upon receiving your returned order, will process the full refund immediately.
Remember, there is always the option to choose an entirely different item from our store or have one recommended to you. We will ship this item completely free of charge without asking you to return your initial order. .
We hope you are confident our resolution process ensures you are provided with the ultimate customer experience.
If you have any questions please do not hesitate to contact our experienced customer service team at: email@example.com.
“Fine, fair, empowering jewellery” with sustainability in mind is at the core of our hearts. In a world of mass produce, you'll love to hear what we stand for.
Our 5 pillars of Sustainability:
- Durability & Longevity in products: We use only the highest quality materials — for products you'll enjoy for years (if not a lifetime). Not just typical 925 silver, our unique silver composition is enhanced with the high-grade chromium making it shinier, stronger, scratch, fade and tarnish resistant and 100% allergen-free.
- Our entire production ecosystem— including sourcing, handcrafting, and packaging—aims to mitigate our impact on the environment, support and empower our partners, and give back to our communities. We know how our materials are sourced and processed, and the fair working conditions they were made in.
- Recycled base materials where possible: Our solid gold and sterling silver pieces are made with 100% recycled gold and silver.
About this necklace
- Only adjustable rings
- Handmade & Responsibly Made
- Water resistant
- Fade, mark and scratch resistant
Show your love to your Daughter with this amazing best-selling Mother & Daughter necklace featuring an emotional & beautiful gift card. Your daughter will absolutely love it!
The beautiful necklace is crafted with 100% Pure 925 Sterling Silver, and swings from an adjustable cable chain fastened securely with a lobster clasp. The centre cubic zirconia crystal measures 6mm in diameter, and is surrounded by smaller cubic zirconia, showcasing added sparkle and shine to this gorgeous gift. You must see it for yourself!
- Metal: Pure 925 Sterling Silver
- 6mm round-cut AAA grade high-quality cubic zirconia gemstones
- 18"-22" adjustable cable chain necklace
- Lobster clasp attachment
- A gift card is included with every package free of charge
All of our gift necklaces have the following 2 packaging options:
- By default, all of our gift necklaces are delivered with a standard very pretty gift box. This option is absolutely free of charge.
- We also offer the more luxurious Mahogany Wood Gift Box. It will cost a little extra, but it is also sure to elevate the experience to amazing heights. Your daughter will absolutely love it.
Our 925 Sterling Silver Authenticity Certificate:
A lot of metal out there is marketed as Pure 925 Sterling Silver, but actually, those jewellery pieces are rarely produced by a company with an authenticity certificate, which means the metal most likely is not pure.
We like to show our customers our certificate so you can rest assured that what you see is what you get. We stand 100% behind our pieces and we believe you will absolutely love them. All of our pieces are backed by our warranty which you can read about below.
Follow this process if you are cleaning jewellery WITHOUT engravings:
You will need the following items:
Clean cotton cloth, pallets or similar
Container of lukewarm water
Then do this:
Submerge the jewellery in the lukewarm water.
Let the item sit for about five minutes.
Wipe and dry the item gently but thoroughly with a cotton cloth or similar.
Follow this process if you are cleaning jewellery WITH engravings:
If using this method you should NOT submerge the jewellery in the water.
Simply wipe the item gently but thoroughly with the dampened cotton cloth or similar. Do this to preserve the condition of your engravings.
For more details, and a slightly more aggressive - but still safe with quality jewerly - method check out our Jewerly care page.
What if it doesn’t fit?
Our adjustable necklace comfortably fit 99.6% of people. In the very rare case that it doesn’t fit perfectly, we will provide a full expedited refund or a free replacement.
Do you deliver to my country?
We deliver worldwide except Bahrain, Ghana, Guatemala, Isle of Man, British Indian Ocean Territory, Jordan, Kuwait, Lebanon, Morocco, Mauritius, Malawi, Mozambique, Qatar, Trinidad and Tobago. Unfortunately we cannot deliver to these locations due to the very high cost of delivery.
Is your jewelry nickel free?
Our jewelry is 100% nickel free and hypoallergenic.
What happens if something goes wrong with my order?
We offer a lifetime quality guarantee and a 180 day returns policy. If you’re not absolutely in love with any aspect of your order, simply message support with details of your order and you will receive a full refund within 1-5 days.
How come your prices are so affrodable?
We’re different. We don't work with any third party retailers, wholesalers or agencies, so you can save up to 50% when compared to our competitors' prices.
Now you don’t need to pay more for less.
Our jewelry is designed by us and shipped straight from us, to you, without all those pesky middlemen driving up prices.
How do I take care of my jewelry?
For engraved and inked jewelry, simply wipe with a damp cloth.
For silver pieces without engravings follow this simple cleaning process.
- Fill the bowl with boiling water.
- Add 1/4 cup of baking soda and two teaspoons of kosher salt to the water and stir.
- Mix the solution and place your jewelry into the bowl.
- Let it sit for five minutes. Once cool, remove the item, and dry thoroughly with a soft cloth.
Learn more about how to clean and restore your jewelry on this page.
What is your returns and refund policy?
We offer a 180 day returns policy. If at any stage during this period you decide that you want to return the necklace you will receive a full refund in 1-5 business days.
Beyond our 180 returns policy, we offer a lifetime quality guarantee. This means that in the extremely unlikely event that your jewelry breaks you are eligible for a free replacement, for life.
How long will my order take to arrive?
Money back guarantee
You will absolutely fall in love with our necklace. Or you can get a stress-free refund or replacement within 180 days as per your preference. All orders are backed up with our Lifetime Warranty & Shine Guarantees.
Our support team is here for you 24/7 - just reach out to us at firstname.lastname@example.org. Customer satisfaction is our #1 priority.